National Westminster Bank Plc

Financial Ombudsman decision DRN4779255 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

he tried to take out a new product with a better interest rateInterest and rates

due to an IT error Mr L wasn’t able to take out a new product online in 2013Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4779255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.