HSBC UK Bank Plc
Financial Ombudsman decision DRN4778612 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
HSBC closed Mr A’s account and gave him 60 days’ notice to make alternative arrangements.Account closed or refused
Mr A complains that HSBC UK Bank Plc wrote and said how sorry it was to lose his business when it was HSBC that closed his account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4778612.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.