Barclays Bank Plc
Financial Ombudsman decision DRN4777845 Not upheld
Not upheldoutcome, as published by the Ombudsman
£4,551redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays recommended an offset mortgage to Miss D because she wanted to use savings to reduce her mortgage payments. Miss D accepted the mortgage offer in summer 2013. Soon after that Miss D complained that Barclays had mis-sold the mortgage.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4777845.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.