Barclays Bank Plc
Financial Ombudsman decision DRN4777803 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£618redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr B complains that Barclays Bank Plc continued to apply interest to his business loan after he told it he was experiencing financial difficulty.Treatment in financial difficulty
I do consider that Barclays’ failure to contact Mr B for a year, and its handling of his complaint, have been poor.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4777803.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.