Bank of Scotland Plc

Financial Ombudsman decision DRN4772284 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

continued to call him seeking repayment when it had agreed its collection department would put any action on hold for 30 daysTreatment in financial difficulty

Halifax had accepted that further calls should not have been made and had paid £82 towards Mr B’s call costs, £60 compensation and had also credited the overdraft balance to clear his accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4772284.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.