Contractor Financials Limited

Financial Ombudsman decision DRN4771856 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Contractor Financials recommending that Mr D and Mrs T sought help elsewhere as it would be unable to meet the level of service Mr D expectedMortgage administration

Contractor Financials Limited - a mortgage broker - gave him poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4771856.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.