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American Express Services Europe Limited
Financial Ombudsman decision DRN4768637 Upheld
Upheldoutcome, as published by the Ombudsman
£180redress stated in the decision
Sat Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs M complains that American Express Services Europe Limited (“Amex”) won’t refund the cost of replacing a faulty tumble dryer that she bought using her Amex credit card.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4768637.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.