HSBC Bank plc

Financial Ombudsman decision DRN4766953 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Thu Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr A complains, with the help of his representative, that HSBC Bank Plc closed his account without giving him an explanationAccount closed or refused

HSBC acknowledged that when Mr A went into his local branch to try and sort out the problem it gave him a poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4766953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.