Barclays Bank UK PLC

Financial Ombudsman decision DRN4766707 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3redress stated in the decision

Wed Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Mr H complains Barclays Bank UK PLC overcharged him interest on a loan but it hasn’t paid him back all his losses.Charges and fees

Barclays (and all other financial organisations) is obliged to give a borrower such as Mr H, certain, specified information about their loan. If it doesn’t do that Barclays can’t enforce the agreement and the borrower is not liable to pay any interest.Interest and rates

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4766707.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.