Barclays Bank Plc
Financial Ombudsman decision DRN4766621 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Barclays accept they made the mistakes complained about by Mr F and Miss R including failing to log their complaint after the first abortive visit to the branch on 2 September 2017.Complaint handling
Barclays accept they made the mistakes complained about by Mr F and Miss R including failing to log their complaint after the first abortive visit to the branch on 2 September 2017.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4766621.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.