Virgin Money plc
Financial Ombudsman decision DRN4763154 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Thu Sep 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
Refund all late payment and other charges that resulted from the missing payment.Charges and fees
A payment of £600 Mr S correctly made on 9 April 2015 was not applied to his account.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4763154.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.