Firms › Bank of Scotland Plc ›
Bank of Scotland Plc
Financial Ombudsman decision DRN4755439 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax closed the account and transferred the full balance. It discovered its error and stopped the transfer, opened a new ISA, reimbursed lost interest and transferred the amount originally requested.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4755439.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.