NRAM Limited

Financial Ombudsman decision DRN4754568 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

She complains that it issued possession proceedings against her unlawfully, and that her arrears wouldn’t have arisen if it had set up a direct debit as she instructed.Treatment in financial difficulty

Miss D had a house mortgage with NRAM plc. She complains that it issued possession proceedings against her unlawfullyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4754568.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.