Barclays Bank Plc
Financial Ombudsman decision DRN4751514 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
The failure of Barclays’ staff to give Mr and Mrs T full advice about forms of identification caused them considerable inconvenience due to their age and disabilities.Support for vulnerable customers
Barclays accepted the bank had given poor advice about identification documents it required and that it had been unhelpful in branch.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4751514.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.