National Westminster Bank Plc

Financial Ombudsman decision DRN4749957 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

NatWest refunded any additional interest and charges on the loan account applied as a result of its errors. And it refunded charges on the business account from January 2017 to the date it was closed.Charges and fees

NatWest made errors when applying a payment to close Mrs W loan account. This was corrected and the account closed by the end of January 2017 – although NatWest didn’t fully explain the credits and debits on Mrs W’s account until April 2017.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4749957.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.