Cash On Go Limited
Financial Ombudsman decision DRN4749918 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr J complains that CASH ON GO LIMITED trading as Peachy.co.uk treated him unfairly when it applied charges and interest to his loan after a failed payment.Charges and fees
Mr J is unhappy with the level of customer service that he received when he tried to complain.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4749918.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.