HSBC Bank plc

Financial Ombudsman decision DRN4744256 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr V complains that HSBC Bank Plc wrongly allowed him to withdraw cash from his account and to pay a cheque to a company.Unauthorised transaction

He said that the bank had not complied with the British Bankers’ Association protocol for protecting elderly and vulnerable customers.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4744256.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.