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Tesco Personal Finance Limited
Financial Ombudsman decision DRN4740951 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
He considers it should have explained about the relevant deadlines for a chargeback claim.Card dispute or chargeback
He is dissatisfied with the level of customer service he received from Tesco which he considers to be inadequate.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4740951.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.