Barclays Bank Plc
Financial Ombudsman decision DRN4727512 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,033redress stated in the decision
Thu May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays didn’t have the consent of one of the brothers. So, I’m satisfied it acted reasonably by storing the drafts. In doing so, it owed Mr B a duty of care. And, I think it breached this by destroying them without permission.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4727512.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.