Barclays Bank Plc
Financial Ombudsman decision DRN4724747 Upheld
Upheldoutcome, as published by the Ombudsman
£256redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclaycard did not receive the minimum payment for Mr M’s credit card because his direct debit had been cancelled. Barclaycard said Mr M had cancelled the direct debit when, in fact, I am satisfied that Barclaycard was responsible for this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4724747.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.