TSB Bank plc

Financial Ombudsman decision DRN4724060 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr M complains about how TSB Bank plc dealt with the closure of his account.Account closed or refused

TSB blocked the account and Mr M realised his card wasn’t working when he tried to use it that day.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4724060.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.