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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN4723969 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms I complains that Kensington Mortgage Company Limited hasn’t treated her fairly when she’s in financial difficultiesTreatment in financial difficulty

I looked at the remaining fees charged since 2011. While this service doesn’t audit accounts, I can’t say from the evidence before me that Kensington has unfairly or unreasonably charged fees to Ms I.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4723969.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.