Halifax Limited

Financial Ombudsman decision DRN4723219 Upheld

Upheldoutcome, as published by the Ombudsman

£485redress stated in the decision

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr W complains about extra premiums, interest and charges that Bank of Scotland Plc, trading as Halifax (“Halifax”), has added to his mortgage account.Charges and fees

Mr W had complained to two different parts of Halifax, and received contradictory responses. That was understandably frustrating for Mr W. He was also given different information at different times during the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4723219.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.