NRAM Limited

Financial Ombudsman decision DRN4722365 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs B’s mortgage account with NRAM plc was in arrears. They complained about the way NRAM had administered their mortgage.Treatment in financial difficulty

I order NRAM plc to refund any arrears fees added to (and not previously refunded to) Mr and Mrs B’s mortgage account in a month where the total monthly payment was made.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4722365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.