Santander UK Plc
Financial Ombudsman decision DRN4721300 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
which caused undue delays with her credit file being correctedCredit file reporting
Ms D complains that Santander UK plc gave her wrong information about her mortgage arrearsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4721300.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.