Metro Bank PLC

Financial Ombudsman decision DRN4721299 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

allowed payments to be taken from her account when she’d asked it not toCard dispute or chargeback

Metro processed the cancellation on the wrong basis as a PIN change so the card details remained the same. It also gave her incorrect informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4721299.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.