Bank of Scotland Plc

Financial Ombudsman decision DRN4706355 Upheld

Upheldoutcome, as published by the Ombudsman

£348redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

She says she wanted to proceed with the application as it offered her the card with a 12.9% interest rateInterest and rates

Miss C complains that Bank of Scotland plc (trading as Halifax) didn’t process her application to upgrade her credit card when she asked it to.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4706355.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.