Santander UK Plc
Financial Ombudsman decision DRN4700556 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Santander had failed to apply her payment to the balance of the mortgage and continued to address letters to her late husband.Mortgage administration
Mrs G complains about Santander UK Plc’s handling of her mortgage since her husband died in 2010.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4700556.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.