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Santander Cards UK Limited
Financial Ombudsman decision DRN4699460 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
she had not received her monthly statement. Santander told her that her statement had been sent out. She had missed the payment deadline and so was charged a late payment fee.Charges and fees
it lost a payment she made towards her balancePayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4699460.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.