Santander UK Plc
Financial Ombudsman decision DRN4699131 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Wed Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
remove arrears markers on Mr and Mrs J’s credit recordCredit file reporting
won’t honour an agreement that their mortgage should be interest only for two yearsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4699131.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.