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Tesco Personal Finance Limited
Financial Ombudsman decision DRN4698480 Upheld
Upheldoutcome, as published by the Ombudsman
£298redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr V complains that Tesco Personal Finance PLC has rejected his claim for breach of contract under section 75 of the Consumer Credit Act 1974Card dispute or chargeback
Tesco did not initially investigate this case as it should have done. Mr V was clear he wanted it to treat his complaint as a complaint under section 75 but it seems it did not do this.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4698480.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.