Trusted Cash Limited

Financial Ombudsman decision DRN4698265 Not upheld

Not upheldoutcome, as published by the Ombudsman

£401redress stated in the decision

Mon Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr P has complained about two instalment loans Trusted Cash Limited (TCL) T/A Trusted Quid lent to him. He has said he was struggling financially at the time and had TCL carried out sufficient checks, it wouldn’t have lent to him.Irresponsible lending

Mr P has also said that on one occasion, TCL took out more than the agreed monthly loan repayment from his account.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4698265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.