National Westminster Bank Plc

Financial Ombudsman decision DRN4697684 Upheld

Upheldoutcome, as published by the Ombudsman

£44redress stated in the decision

Thu Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

NatWest’s automated system told Mr B – both by email and letter – that he would be charged overdraft fees along with interest.Charges and fees

Mr B complains because a fault at National Westminster Bank Plc (“NatWest”) meant there was a delay in money being paid into his account.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4697684.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.