HSBC Bank plc

Financial Ombudsman decision DRN4688101 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

She said the bank was aware Mr and Mrs Z were having difficulty maintaining their joint account from around June 2012 but it took no action to help them.Treatment in financial difficulty

Mr and Mrs Z complain that HSBC Bank plc allowed them to go into and maintain an unauthorised overdraft. They want the bank to refund half the charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4688101.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.