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Intelligent Merchant Services Limited

Financial Ombudsman decision DRN4683767 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund any payments or charges she made from the time when the payment terminal was not workingCharges and fees

IMS did not comply with the terms of the agreement and replace the terminalService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4683767.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.