Barclays Bank Plc
Financial Ombudsman decision DRN4680624 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr J complains that Barclays Bank Plc recorded a default on his credit file when he stopped making payments to his credit card account.Credit file reporting
Barclays acknowledges that it hasn’t handled his complaint in a timely manner and has offered Mr J £250 in recognition of this poor service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4680624.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.