Lloyds Bank PLC

Financial Ombudsman decision DRN4672904 Not upheld

Not upheldoutcome, as published by the Ombudsman

£540redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Data and privacy

In the Ombudsman’s words

Lloyds should not have started applying interest or charges again when her repayment plans ended.Charges and fees

Lloyds has acknowledged that it sent information about Ms T to her son as a result of an error on its part.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4672904.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.