Santander UK Plc
Financial Ombudsman decision DRN4672011 Upheld
Upheldoutcome, as published by the Ombudsman
£130redress stated in the decision
Mon Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr R complains that Santander UK Plc didn’t tell him it could reverse a chargeback to his credit card account.Card dispute or chargeback
Santander said the third party supplier had given it compelling evidence which meant it couldn’t take the chargeback any further. But it accepted it hadn’t made it clear to Mr R that this could happen.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4672011.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.