National Westminster Bank Plc

Financial Ombudsman decision DRN4668914 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sun Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

So, as this was an unauthorised transaction, and mindful of NatWest’s obligation to treat its customers fairly set by the FCA’s Principles for Businesses, I remain of the view it was not fair and reasonable for NatWest to decide not to refund the amount stolen from Miss C.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4668914.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.