Santander UK Plc
Financial Ombudsman decision DRN4663805 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Identity checks and access
In the Ombudsman’s words
Mr A complains that Santander UK Plc is holding him responsible for disputed withdrawals from his accountUnauthorised transaction
He maintained that he didn’t carry out these transactions and that he shouldn’t be responsible for the debt in his name.Identity checks and access
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4663805.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.