Nationwide Building Society

Financial Ombudsman decision DRN4662228 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Nationwide Building Society has asked them to pay an early repayment charge when it earlier told them no charge was due.Mortgage administration

Nationwide’s failure to give the right information when asked both by Mr C in the phone call and their solicitors in the redemption statement.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4662228.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.