NewDay Ltd

Financial Ombudsman decision DRN4660017 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

remove any late payment fees and charges from the account that stemmed from NewDay not processing the cheque.Charges and fees

remove any adverse data recorded on Mr M’s credit file relating to the credit limit being exceeded because the balance wasn’t reduced by £700.Credit file reporting

Mr M is unhappy because NewDay Ltd didn’t process a balance transfer on his credit card.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4660017.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.