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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN4657725 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr A contacted Kensington when he began to experience financial difficulty.Treatment in financial difficulty

Mr A complains about arrears fees applied by Kensington Mortgage Company Limited to his loan account while he was experiencing financial difficulty.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4657725.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.