Financial Limited
Financial Ombudsman decision DRN4657062 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Aug 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs M are unhappy that Barclays Bank UK Plc appointed Law of Property Act (LPA) Receivers to manage their buy-to-let (BTL) property after the mortgage term matured.Mortgage administration
They also say that they have written 20-30 letters to Barclays, but have not received any response.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4657062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.