Santander UK Plc
Financial Ombudsman decision DRN4656202 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Nov 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Mr W complains about the way that Santander UK Plc dealt with manual repayments he made to his credit card account when he also had a direct debit in place.Charges and fees
bank staff hadn’t been as helpful as they should have been when Mr W rang, and in some instances they gave him incorrect or misleading information.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4656202.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.