HSBC UK Bank Plc
Financial Ombudsman decision DRN4651240 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Data and privacy
In the Ombudsman’s words
HSBC UK Bank Plc blocked its business account and won’t release the funds remaining in it or close the account.Funds blocked or frozen
providing the full information HSBC wants – the identities of all the remaining members to the pension fund – would mean asking its client to breach data protection law.Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4651240.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.