Arrow Global Limited

Financial Ombudsman decision DRN4650282 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs C complains that Arrow Global Limited didn’t treat her fairly when she offered to settle her credit card debt.Treatment in financial difficulty

Mrs C was diagnosed with a serious illness in 2010. As she was unable to work, she found it difficult to maintain her minimum monthly payments.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4650282.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.