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NewDay Ltd
Financial Ombudsman decision DRN4650052 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss R used her NewDay credit card in September 2017 to pay £181.98 for two extra wide carpet to carpet door bars. But she says that only one was delivered and that it was bent.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4650052.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.