Santander UK Plc
Financial Ombudsman decision DRN4630382 Not upheld
Not upheldoutcome, as published by the Ombudsman
£15redress stated in the decision
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Santander applied a fee, and sent late payment markers to the credit reference agenciesCharges and fees
Mrs S complained because Santander UK Plc applied a missed payment marker to her credit record.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4630382.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.