HSBC Bank plc

Financial Ombudsman decision DRN4630062 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

First Direct had contacted her to try and understand those concerns. It’s clear to me it wanted to explore her financial circumstances to see how it could assist her.Treatment in financial difficulty

Miss R is unhappy with the charges HSBC UK Bank Plc (T/A First Direct) applied to her account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4630062.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.